Code of Ethics

On signing the Consultant Application Form, the Consultants agrees to be bound by the following Terms and Conditions:

- Terms & Conditions

- Terms & Conditions for leaders at different level
 

Terms & Conditions

TERMS
This is a Consultant Agreement between the Consultant and Oriflame India Pvt. Ltd. ('Oriflame'), a company registered under the Companies Act. 1956 with its Registered Office at Ground Floor, Corporate One, Plot No.5, NHCC, Jasola, New Delhi - 110076 entered into in consideration of the mutual promises and commitments contained herein witnesseth here under.

Definitions

  1. 'Line of Sponsorship' shall include the Consultant: his/her Sponsor: and so forth and shall end at Oriflame.
  2. 'Personal Group' shall refer to all Consultants sponsored directly and indirectly by a Consultant, but shall not include the 21%. Consultants.
  3. 'Group' shall refer to the entire downline. including 21%. Consultants and their downlines.
  4. 'The Oriflame Literature' shall mean the Success Plan (containing the Policy Manual). The Directors Manual. the Product Catalogues, the Product Guide. the bimonthly Newsletter (Interface), Consultant's Guide and any other literature(s) printed by Oriflame.
  5. Close Relative shall refer to spouse of the consultant, any lineal ascendant or descendant of consultant.

1. The Consultant Agrees:

  1. To regularly create and promote sale of Oriflame products.
    1. To sell and deliver products to ultimate consumers only. Consultant recognizes the importance of providing the best possible service to customers. It is understood that Oriflame is a direct to Consumer Company whose marketing plans and success are based upon Consultant personally selling Oriflame products directly to consumers. For these reasons, Consultants agree to present and sell Oriflame products using direct-to-consumers methods only and not in any other manner whatsoever.
    2. Not to sell to, sell in, demonstrate or display Oriflame products in any retail outlet of any nature.
    3. Not to sell complimentary promotional material provided in the Starter Kit.
  3. To present Oriflame products and all facts concerning the business opportunity with Oriflame in truthful and honest manner and to make only those product claims that are specifically stated for each product in printed material provided by Oriflame.
  4. As an independent contractor, Consultants shall comply with all Central, State and local laws applying to his/her Oriflame business.
  5. That all orders submitted are subject to acceptance by Oriflame.
  6. That the Consultant is not an employee or agent of Oriflame nor a partnership is created between the parties by this Agreement. The Consultant is not authorized to incur any debt or other obligation of commitment on behalf of Oriflame.
  7. To accept and comply with Oriflame's Success Plan (the'Plan'), and the Oriflame Rules of Conduct (the 'Rules'). It is understood that the plan and the Rules, form an integral part of this Agreement and may be revised from time to time. as provided in the Rules.
  8. That every Consultant who is granted a trade discount under clause 2 (A) below agrees and authorize Oriflame to reallocate a portion out of such discount to other consultants within the group according to the Oriflame system and the success plan and to make or apply payment(s) accordingly, and here by further assigns all right title and interest in such discount to such other Consultant who may be so entitled
  9. In the event that the sum due to a consultant is less than the limit specified by Oriflame from time to time, the Consultant hereby irrevocably authorizes Oriflame to apply or credit such sum towards any future purchase made by the Consultant.
  10. That at Oriflame's request, from time to time, to pay to Oriflame advances, security deposits, or other sums requested in respect of services rendered or goods delivered and such advances may be made at the same time as delivery of goods.
  11. To be bound by the valuation of all transactions as set out in the documents issued by Oriflame at each month end or otherwise.
  12. To settle all account with Oriflame in a timely manner, failure to do so will incur additional charges. An annual interest of 24% will be charged from due date of the goods supplied remaining unpaid. Every Consultant agree and authorizes Oriflame to write back amount in the account with Oriflame after 12 months from the date of last purchase.
  13. To participate in the electronic clearance service (ECS) introduced by RBI and undertakes to inform immediately of any subsequent changes related to the bank details. The Consultant would not hold the Company responsible if the trade discount payment is delayed for the reasons beyond the control of Oriflame.
  14. To furnish Permanent Account Number (PAN) immediately on receipt of request from Oriflame & agree to accept a consolidated TDS certificate towards Tax deducted at source by Oriflame for the period/year ending on 31 st March (i.e. financial year) The consultant further agree & authorizes Oriflame to debit its account with the Tax amount deducted & deposited by Oriflame on behalf of the consultant.
  15. To explain and inform about the general conditions of Oriflame to the Consultant introduced by him/her and shall ensure that the same has been understood by the Consultant introduced by her/ him

2. Oriflame Agrees:

  1. That as an incentive to promote purchases of Oriflame products, Oriflame shall give each consultant who qualifies (under Oriflame rules set out in the success plan) a trade discount based only on the volume of purchases from Oriflame in each month
  2. This discount will normally be calculated and accounted for in respect of purchases in a calendar month at the month end. However. Oriflame may withhold the trade discount which is otherwise payable to any consultant if there is any outstanding in the group in respect of any period beyond the credit period or Oriflame suspect that payment may not be received against the sales made during any period or for any other good reason at the sole discretion and judgement of Oriflame and may additionally forfeit the same in appropriate cases at the sole discretion and judgement of Oriflame.
  3. That it does not reserve any right to direction or control concerning the Consultant's Oriflame business and that Consultant is non exclusive and is subject to no geographic restrictions.
  4. To provide a Starter Kit containing complimentary promotional material after acknowledging your acceptance as a Consultant of Oriflame.
  5. To provide Cash Award as per eligibility criteria communicated subject to full compliance with Oriflame's Code of ethics, Other rules and policies and responsibilities of Oriflame's Director as mentioned below.

3. Validity

This Agreement shall become effective on the date Oriflame acknowledges acceptance of Consultant by allotting the membership number.

4. The Oriflame Code of Ethics and Rules of conduct

The Oriflame Code of Ethics (the Code) and the Rules of Conduct (the Rules) below form an integral part of the terms of the Consultant Application Form. A Consultant must comply with the Code and Rules and any amendments to them that have been published in the Newsletter or otherwise communicated to the Consultant. These Code and the Rules are there for Consultants protection, to ensure that all fellow Consultants maintain the same high standards.

4.1 The Oriflame Code of Ethics

As an Oriflame Consultant, I agree to conduct my Oriflame business according to the following principles:

  1. I will uphold and follow the Rules of Conduct as laid out in this official Oriflame Policy Manual and other Oriflame Literature. I will observe not only 'the letter' but also 'the spirit' of the Rules.
  2. My guiding principle for doing business with anyone meet in my capacity as an Oriflame Consultant is to treat them as fairly as I would like to be treated myself.
  3. I will present Oriflame's products and the Oriflame Business Opportunity to my customers and Consultants in an honest and truthful manner. I will make only such claims that are mentioned in the official Oriflame Literature.
  4. I will be courteous and prompt in servicing and taking orders from my customers. as well as in the handling of complaints. I will follow the procedures outlined in the official Oriflame Literature for replace ment of products.
  5. I will accept and carry out the different prescribed responsibilities of an Oriflame Consultant (and those of a Sponsor and Director when I progress to those levels of responsibility) as laid out in the official Oriflame Literature.
  6. I will conduct myself in such a manner as to reflect only the highest standards of integrity, honesty and responsibility.
  7. I shall not in any circumstances use the Oriflame network for marketing other products than those approved by Oriflame. I shall respect the direct to-consumer method of distribution and therefore not sell through any retail outlets of any nature.

4.2 Rules of conduct

4.2.1 Membership

  1. To become an Oriflame Consultant. a candidate should as a general rule, be sponsored by an existing registered Consultant: under certain circumstances, Oriflame can assign a prospective Consultant to any network.
  2. Oriflame reserves the right to refuse any application or re-application without providing any reasons.
  3. An applicant must be at least 18 years of age to be a Consultant
  4. Consultants may resign their membership at any time by giving written notice to Oriflame.
  5. Former Consultants (or spouse of a former Consultant) may apply for new membership under the following conditions:
    i) At least six months have elapsed since the previous Consultantship has been terminated by resignalion (unless otherwise agreed by Oriflame).
    ii) The new application must specify that it is being made under this rule.
  6. Membership may be granted to individuals, limited liability companies and partnerships of no more than two persons. A legal entity must provide the name of the person authorized to act on its behalf, as well as any limitations in his/her authorization. Partners are mutually responsible and Oriflame can reclaim all dues from either or both in case of non-payment. A husband and wife wishing to become Consultants should be sponsored together under one membership.
    • If a spouse is already a Consultant, the other must join under the same membership.
  7. Oriflame reserves the right to suspend a Consultant's membership upto 12 months with immediate effect, pending investigation of violation of rules

4.2.2 Maintaining Lines of sponsorship

  1. Consultant(s), whose membership(s) are active, are not allowed to register again under a different line of sponsorship. If they do. they are liable to lose their entire network to their Sponsor. They are only allowed to register again after termination
  2. The transfer of membership from one Sponsor to another is only possible in special cases and at the sole discretion of Oriflame.
  3. Transfer of a personal group is not allowed.
  4. In case of a Consultant's death a Consultantship may be inherited by the next of kin of the deceased. Written claim for the Consultantship must be made within three months. In the absence of any such claims. the Consultantship will be terminated automatically.
  5. Consultants who wish to transfer their membership may be allowed to do so, but only to their spouse or one of their children (at the discretion of Oriflame). A letter requesting such a transfer must be sent to Oriflame. Consultants who have transferred their membership under this rule may apply for membership again if at least six months have elapsed since their last Consultantship was transferred.

4.2.3 Responsibilities of a Consultant

  1. No Consultant shall use the Oriflame network for marketing products or schemes which are not officially approved by Oriflame.
  2. Consultants must not in any way misrepresent the quality. performance or availability of any Oriflame product(s). They should not make any claims for products other than those on the product labels or in the official Oriflame Literature Consultants shall indemnify Oriflame for any costs or damages arising from such misrepresentations.
  3. No Consultant is allowed to steal an applicant from another Consultant, nor interfere by soliciting Consultants in the line of sponsorship of another Consultant.
  4. A Consultant should not represent that they have any employment relationship with Oriflame. When presenting the Oriflame Business Opportunity to others. he/she must emphasize that it involves running an independent business and is not an offer of employment. Furthermore, a Consultant has no authority to bind or assume obligations on behalf of Oriflame. They shall indemnify Oriflame in respect of any costs or damages arising from any non-compliance of these rules and such misrepresentations.
  5. A Consultant shall not compel or force those he/she sponsors to order through him/her. order any minimum order size or maintain stocks. All Consultants may order any quantities directly from Oriflame, but handling and courier fees may apply depending on order size. It is up to the individual Consultant's judgement to determine if he/she should keep any stock.
  6. A Consultant may not place orders in the name of another Consultant, without that Consultant's prior written approval.
  7. Whenever a customer requests the Oriflame Guarantee of Excellence to be honored, the Consultant shall offer the customer the choice of a full refund of the purchase price or full credit for exchange with the same or another Oriflame product.
  8. Consultants shall comply with all laws, regulations and codes of practice applying to the operation of their membership and shall not engage in any activity, which may bring either them or Oriflame into disrepute.
  9. In building their personal group. Consultants shall ensure that all new Consultants will follow the credit terms.
  10. In becoming a Sponsor, Consultants shall ensure that they train and motivate their personally sponsored Consultants. They shall also ensure that all Consultants whom they sponsor are supplied with a complimentary Oriflame Starter Kit.
  11. A Consultant may not be involved in interviews with any media, whether by television, radio, magazines etc, not utilize any advertising media (including the interest) without Oriflame's prior written consent. Promotional material provided by Oriflame for specific advertising use could be used as specified with out further approval.

5. Responsibilities of an Oriflame Director

In addition to the general rules for all Consultants, the following rules apply to Directors. Violation of any of these special rules will result in immediate loss of Director status and privileges – including Performance Discount, Bonuses and Cash Awards and may even result in termination of membership.

A Director must service his/her personal group Consultants monthly by:

  1. Recruiting and continuously developing your personal group
  2. Assisting, guiding and motivating
  3. Conducting periodic meetings to train and motivate
  4. Maintaining frequent communication, informing about meeting dates, venues, product news, training sessions etc.
  5. Participating in all seminars and meetings
  6. Enforce the Code of Ethics and the Rules and lead by example
  7. Training the Consultants in your downline in Business School I and II
  8. Attending business meetings with Oriflame that you are called upon to by your key Account Manager.
  9. A Director/Director's spouse may not represent any other direct selling company without Oriflame's written consent. A Director must follow any additional rules or instructions communicated in writing by Oriflame.

6. Other rules and policies

  1. There are no exclusive territories or franchises available under the Oriflame policy. No Consultant has the authority to grant, sell, assign or transfer such a territory or franchise. Any Consultant is free to con duct his/her business in any area of the country.
  2. An Oriflame Consultant is independent from Oriflame. The only title which may be used on business cards and other printed material of Consultants is 'Independent Oriflame Consultant' or'Oriflame- Independent Consultant'.
  3. Oriflame trademarks, logos and name may not be used by the Consultant without prior written consent from Oriflame. If consent is obtained, trademarks and logos must be used exactly as stated in Oriflame guidelines.
  4. All Oriflame printed material, videos, photographs, design, music and lyrics are protected by copyright and may not be reproduced in whole or in part by anyone without prior written approval from Oriflame.
  5. Under no circumstances is any person authorized to repackage or in any way alter the packaging or labeling of the products. Oriflame products are to be sold in their original packaging only.
  6. No Consultant may produce or procure from any source other than Oriflame any item upon which the trademark or logos are printed, unless approved by Oriflame in writing.
  7. No Consultant shall sell to sell in, demonstrate, or display Oriflame products in any retail out. No Oriflame literature may be sold or displayed in such retail outlets. Establishments, which technically are not retail outlets, such as beauty parlors. may be used as venues to display, but not to sell the products.
  8. Oriflame products should not cause damage or injury if they are used for their intended purpose and in accordance with instructions provided. Oriflame carries product liability insurance on its products, which protects both the company and its Consultants. The insurance covers injury or damage where a faulty product is involved, but does not cover careless or negligent application or improper use of a product. It may not protect a Consultant where the injury or damage is the result of changing an Oriflame label, misrepresenting the product, or from making claims other than those listed on the product or printed in the Oriflame Literature.
  9. Oriflame reserves the right to deduct at any time any overdue invoices from any Performance Discount or Bonus due for payment to the Consultant. In order to get entitled for Performance Discount or Bonuses Consultant must make a minimum purchase as prescribed by Oriflame.
  10. If a Consultant in any way is involved, legally or otherwise, in any dispute or activity that may involve or negatively affect Oriflame or its reputation, such Consultant must immediately inform Oriflame.
  11. Oriflame has the right to change its prices and range without prior notice. Oriflame will not give Performance Discount, Bonus or any other compensation for any losses suffered due to price changes, range changes or products being out of stock
  12. Oriflame reserves the right to expand or revise the Oriflame Success Plan, qualification criteria, re-qualification criteria or the Codes and Rules with immediate effect.
  13. “Any cash On Delivery (COD) order placed by consultant with Oriflame through any means shall be confirmed sale and accordingly all the risks and rewards shall be transferred to the Consultant.”

7. Termination:

  1. Oriflame may terminate the Agreement by Seven days prior written notice if Consultant violates the Agreement and fails to correct the violation before the expiration of such notice period. Oriflame may terminate this Agreement by giving Thirty days prior written notice. Notwithstanding the foregoing Oriflame may terminate the Agreement by written notice with immediate effect if Consultant becomes insolvent or has made any false statement in Consultant Application or is involved in any criminal call excepting case of vehicle accident, or is in breach of Oriflame code of ethics or the Rules or is in breach of clause 1 (B) mentioned above.
  2. Terminated Consultants lose all rights and privileges that accompany the membership, including their network.

8. Jurisdiction:

Its agreed by and between Oriflame and Consultant that the Delhi Courts shall have exclusive jurisdiction in respect of any matter, claim or dispute arising out of or in any way, relating to this agreement.

9. Important

  1. In case of any inconsistency between these terms and the Plan and the Rules, the above terms shall prevail.
  2. If you have any questions about your Oriflame business consult your Sponsor or Director in the first instance. If you still need clarification, call the Oriflame office for assistance.
  3. No Oriflame products/literature may be sold through or displayed in shops!
  4. Whenever Oriflame products are sold to customers, in such an event it should be sold at the price shown in the Oriflame Catalogue by Oriflame Consultant.
 

Terms & Conditions for leaders at different level

RULES OF CONDUCT

1. DEFINITIONS

  1. "Oriflame Consultant" shall for the purpose of this document include any Oriflame Consultant irrespective of title and level (including Group Managers, Directors and above).
  2. "Personal Home Page" shall refer to a website designed, issued and hosted by Oriflame for the benefit of an Oriflame Consultant.
  3. "Oriflame" in this document refers to the local Oriflame entity with which you entered into the Consultant Application Form, unless otherwise stated.
  4. "Line of Sponsorship" shall include the Oriflame Consultant, his/her Sponsor, and so forth, with the Line ending with Oriflame.
  5. "Personal Group" shall refer to all Oriflame Consultants sponsored directly and indirectly by an Oriflame Consultant, but shall not include the directly sponsored 21% Consultants or their downlines.
  6. "Group” shall refer to the entire downline, including 21% Oriflame Consultants and their downlines.
  7. "The Oriflame Literature" shall mean the Success Plan - Leaders Edition (containing this Policy Manual), the Product Catalogues, Oriflame Starter Kit literature, the Newsletter and any other information printed or published on the official Oriflame website.
  8. "Sponsor" shall mean the person introducing a new person to Oriflame consultancy.

Words beginning with a capital letter but which are not defined herein, shall have the same meaning as in the previous sections of the Success Plan - Leaders Edition.

2. MEMBERSHIP

  1. To become an Oriflame Consultant a candidate should as a general rule be sponsored by an existing registered Oriflame Consultant. Under certain circumstances, Oriflame can assign a prospective Oriflame Consultant to any network.
  2. An individual may only have one Oriflame membership, whether directly or indirectly.
  3. Oriflame reserves the right to refuse any application or re-application.
  4. An applicant must be of the age of legal capacity to be an Oriflame Consultant. Oriflame may at its sole discretion approve other applicants subject to the guardian(s) written consent.
  5. Membership may only be granted to individuals.
  6. An Oriflame Consultant shall not require Consultants or prospective Consultants to assume unreasonably high training fees and fees for promotional materials. Any fees charged to an Oriflame Consultant shall relate directly to the value of materials, products or services provided in return.
  7. Oriflame observes the rules of the applicable local legislation of the countries where it operates regarding the term during which an Oriflame Consultant may withdraw from her membership and receive back from Oriflame any and all moneys paid as a condition for the membership as well as any starter materials and products ("Cooling-Off Period").
  8. The Oriflame Consultants may resign from their membership at any time after the expiration of the Cooling-off Period by giving written notice to Oriflame. In such cases Oriflame is under no obligation to make any of the repayments mentioned in 2.7 above.
  9. Should an Oriflame Consultant’s spouse wish to become an Oriflame Consultant, both spouses must either be sponsored jointly under the same membership or if separately below the wife or husband who first became an Oriflame Consultant. If the spouse joins under a separate membership any cash award earned by the spouse will be deducted from any higher cash award earned by the spouse who joined first – if such cash award is a result of the termination of membership of the spouse joining second for any reason.
  10. Former Oriflame Consultants (or spouses of former Oriflame Consultants) may apply for new membership under the following conditions:
    1. At least six months have elapsed since the previous membership has been terminated by resignation (unless otherwise agreed with Oriflame).
    2. The new application must specify that it is being made under this rule.
    3. A former Oriflame Consultant may apply immediately for becoming a Consultant again, without specifying that he/she was a former Oriflame Consultant, if he/she has at least 12 months of inactivity following a termination of membership.
  11. Oriflame reserves the right to suspend an Oriflame Consultant's membership for up to 12 months with immediate effect, pending investigation of violation of rules.

3. MAINTAINING LINES OF SPONSORSHIP

  1. Oriflame Consultants are not allowed to re-register under a different line of sponsorship. If they do, they are liable to lose their entire network to their original Sponsor. They are only allowed to re-register after termination, see further in 2.12
  2. The transfer of membership from one Sponsor to another is only possible in special cases and at the sole discretion of Oriflame.
  3. Transfer of a Personal Group is not allowed.
  4. Oriflame Consultants who wish to transfer their membership may be allowed to do so, but only to their closest relatives (at the discretion of Oriflame). A letter requesting such a transfer must be sent to Oriflame. Oriflame Consultants who have transferred their membership under this rule may apply for membership again if at least six months have elapsed since their last Membership was transferred.
  5. In case of an Oriflame Consultant’s death, the Membership will be terminated within three months after the day of the death provided that no application for transferring of the Membership is made by the next of kin. Upon termination, all pending payments to the deceased Oriflame Consultant will be made to the authorised heir/-s of the Oriflame Consultant. Oriflame reserves the right to request documents proving the authorisation of the heir/-s as a condition of the payment.

4. RESPONSIBILITIES OF A CONSULTANT

  1. Oriflame Consultants shall not use the Oriflame network for marketing products or schemes which are not officially approved by Oriflame.
  2. Oriflame Consultants shall not steal an applicant from other Oriflame Consultants, nor interfere by soliciting Oriflame Consultants in the line of sponsorship of another Oriflame Consultant.
  3. The Oriflame Consultants do not have any employment relationship with Oriflame. When presenting the Oriflame Business Opportunity to others, the Oriflame Consultants must clearly state the independent character of this business and the fact that no employment with Oriflame exists.
  4. The Oriflame Consultants have no authority to bind or assume obligations on behalf of Oriflame. They shall indemnify Oriflame in respect of any costs or damages arising from any noncompliance to these rules.
  5. Oriflame does not impose any conditions for minimum purchases, whether in quantities or in value, on its Consultants. Similarly, an Oriflame Consultant shall not compel or force those he/she sponsors to order through him/ her, order any minimum quantities or maintain stock of products. All Oriflame Consultants may order any quantities directly from Oriflame, but handling and courier fees may apply depending on order size. It is up to the individual Oriflame Consultant’sjudgment to determine if he/she should keep any stock.
  6. An Oriflame Consultant may not place orders in the name of another Oriflame Consultant, without that Oriflame Consultant’s prior written approval.
  7. The Oriflame Consultants shall comply with all laws, regulations and codes of practice applying to the operation of their membership, including with any tax laws and regulations regarding tax registration and filing. The Oriflame Consultants shall not engage in any activity which may bring either them or Oriflame into disrepute.
  8. From the beginning of the contact with a consumer, the Oriflame Consultant shall identify her-/himself and explain the purpose of her/his approaching a customer or the purpose of the occasion. The Oriflame Consultant shall ensure full transparency of her/his identity as Oriflame Consultant in any related communication, whether by email, a website, social media page etc. Clear name and contact information as well as information that the sender is not an Oriflame official representative must be provided. The word “Independent” shall always be added before “Oriflame Consultant” on any identity representation such as e-mail signatures, business cards, on website, social media page and the like.
  9. The information the Oriflame Consultant give to the consumer shall be provided in a clear and comprehensible manner with due regard to the principles of good faith in commercial transactions and the principles governing the protection of those who are unable, pursuant to national legislation, to give their consent, such as minors.
  10. The OrifIame Consultant shall not abuse the trust of individual consumers and shall respect the lack of commercial experience of consumers and shall not exploit a consumer’s age, illness, mental or physical infirmity, credulity, lack of understanding or lack of language knowledge.
  11. When a customer requests the satisfaction guarantee to be honoured, the Consultant shall, if within the local applicable return period, offer the customer the choice of a full refund of the purchase price or full credit for exchange with the same or another Oriflame product.
  12. The Oriflame Consultant shall discontinue a demonstration or sales presentation upon the request of the consumer and take appropriate steps to ensure the protection of private information provided by actual or prospective consumers. The Oriflame Consultant will make personal, telephone or electronic contact in a reasonable manner and during reasonable hours to avoid intrusiveness.
  13. In building their Personal Group, the Oriflame Consultants shall ensure that all new Oriflame Consultants will follow the credit terms, if credit is offered.
  14. In becoming a Sponsor, the Oriflame Consultant shall ensure that he/she trains and motivates her personally sponsored Oriflame Consultants.
  15. An Oriflame Consultant may not be involved in interviews regarding, or referring to Oriflame with any media, whether by television, internet, radio, magazines etc. nor utilise any advertising media (including viral advertising as SMS, internet etc) for the purposes of marketing of her Oriflame business without Oriflame’s prior written consent.
  16. The Oriflame Consultants shall not be involved in social media dialogues which misrepresent or give incorrect or misleading information about Oriflame, its products or services, or may generally lead to loss of reputation by Oriflame, please see below the Social Media Dialogue – 10 Golden Rules.

5. OTHER RULES AND POLICIES

  1. There are no exclusive territories or franchises available under the Oriflame policy. No Oriflame Consultant has the authority to grant, sell, assign or transfer such a territory or franchise. Every Oriflame Consultant is free to conduct his/her business in any area of the country of registration.
  2. The Oriflame Consultant must respect that Oriflame operates in certain markets, and not in all countries worldwide, strictly observing its obligations regarding product safety, product registration, import and other rules that may apply to trade in the respective countries. Oriflame bears no responsibility for any damage, disputes or claims arising from or related to cross-border trade conducted by Oriflame Consultants to countries outside of markets where Oriflame operates. Thus Oriflame will hold the Oriflame Consultant fully liable for any such claims.
  3. An Oriflame Consultant is independent of Oriflame. The only title which may be used on business cards, other printed materials or in email communication is “Independent (Beauty) Consultant” or "Oriflame Independent (Beauty) Consultant" and when qualified "Independent Beauty Manager" and "Independent Beauty Director".
  4. Promotional materials, Oriflame Consultant’s Personal Home Pages and any social media applications, e.g. on Facebook, provided by Oriflame can be used as specified without further approval. It is understood that the Oriflame Consultants cannot register or host a website or homepage with the domain name including the word “Oriflame”. The Oriflame Consultants can drive traffic to official Oriflame websites, blogs walls and the like. Oriflame reserves the right to pre-approve the material that will be published. The policy for online presence of Oriflame Consultants is further described in the Consultant Website Policy below.
  5. Oriflame trademarks, logos and name are the property of Oriflame Cosmetics S.A. and may not be used by the Oriflame Consultant, neither in printed materials nor published on the Internet, without prior written consent from Oriflame. If such consent is obtained, trademarks and logos must be used exactly as stated in the Oriflame guidelines.
  6. No Oriflame Consultant may produce or procure from any source other than Oriflame any item upon which the trademarks or logos are printed or displayed, unless approved by Oriflame in writing.
  7. All Oriflame printed material, videos, photographs, design are protected by copyright and may not be reproduced in whole or in part by anyone, neither in printed materials nor published on the Internet, without prior written approval from Oriflame. When copyrighted material is legitimately used it is mandatory that reference to the Oriflame copyright is made in a visible and unambiguous way.
  8. No Oriflame Consultant shall sell to, sell in, demonstrate, or display Oriflame products in any retail outlet, web shop, auction platform such as Ebay or the like. No Oriflame literature may be sold or displayed in such retail outlets. Establishments which technically are not retail outlets, such as beauty parlours, may be used as venues to display, but not sell the products.
  9. The contents of the Oriflame websites such as text, graphics, photographs, designs and programming are also copyright protected and may not be utilised for any commercial use without prior written approval from Oriflame.
  10. Spamming (the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages) is strictly prohibited. An Oriflame Consultant shall limit the number of promotional emails sent to end-customers so that any individual recipient does not receive more than one message per week. These messages cannot be sent on behalf of Oriflame and therefore full responsibility for contents lies on the sender.
  11. Under no circumstances is any person authorised to repackage or in any way alter the packaging or labelling of the products. Oriflame products are to be sold in their original packaging only.
  12. The Oriflame products do not cause damage or injury if they are used for their intended purpose and in accordance with instructions provided. Oriflame carries product liability insurance on its products. The insurance covers injury or damage where a faulty product is involved, but does not cover careless or negligent application or improper use of a product.
  13. Oriflame reserves the right to deduct, at any time, any overdue invoices from any Performance Discount or Bonus due for payment to the Oriflame Consultant.
  14. Oriflame has the right to change its prices and range without prior notice. Oriflame will not give a Performance Discount, Bonus or any other compensation for any losses suffered due to price changes, range changes or products being out of stock.
  15. If requested upon termination of a Consultant’s relationship with Oriflame, Oriflame agrees to repurchase products from the Consultant. All of the following conditions must be met for Oriflame to grant a refund:
    – returns must be made within 12 months from date of purchase, and
    – will be refunded at 90% of the original net price paid after deduction of any performance discount or bonus paid to the network, and
    – items returned must be currently marketable Oriflame inventory including any Oriflame produced promotional materials, sales aids or kits,

    For the purposes of this clause, currently marketable Oriflame inventory means any products that:
    – have not been used, opened or tampered with in any way; and
    – have not passed the expiry date; and
    – are still marketed by Oriflame in its catalogues.
  16. If an Oriflame Consultant in any way is involved, legally or otherwise, in any dispute or activity that may involve or negatively affect Oriflame or its reputation, such Oriflame Consultant must immediately inform Oriflame.
  17. Oriflame reserves the right to expand or revise the Oriflame Success Plan, qualification criteria, or the Code and Rules with immediate effect.
  18. Any cash on delivery order (COD) placed by consultant with Oriflame through any means shall be confirmed sale and accordingly all the risks and rewards shall be transferred to the consultant.

6. RIGHTS AND RESPONSIBILITIES OF DIRECTORS AND ANY HIGHER LEVELS

In addition to the general rules above that apply to all Oriflame Consultants, the following rules apply specifically to Directors and up. Violation of any of these special rules will result in immediate loss of Directors (and above) status and any underlying privileges - including any related remuneration - and may even result in termination of membership.

  1. 6.1 As a Director (and above) you must service your Personal Group Consultants during each Catalogue Period by:
    1. Recruiting and continuously developing your Personal Group.
    2. Assisting, guiding and motivating the members of the Personal Group.
    3. Conducting periodic meetings to train, motivate, set goals and to follow up.
    4. Training your downline Oriflame Consultants to best conduct their Oriflame business.
    5. Maintaining frequent communication, informing about meeting dates, venues, product news, training sessions etc.
    6. Participating in all seminars and meetings organised by Oriflame.
    7. Enforcing the Code and the Rules and leading by example.
    8. Attending business meetings with Oriflame that you are called upon to attend by your Area Sales Manager.
  2. A Directors (and above) shall not represent (and/or be a member of) any other direct selling company without Oriflame's prior written consent.
  3. If the spouse of a Director (and any higher level) is a representative and/or a member of any other direct selling company, the spouse is not allowed to participate in any Oriflame meetings and events, and the spouse’s activities must be kept separate from Oriflame. The Directors (and above) must inform Oriflame if the spouse is a representative and/or a member of any other direct selling company.
  4. In case of a Director (and above)’s death, a Membership may in certain cases and at the sole discretion of Oriflame be inherited by the next of kin of the deceased and provided that the next of kin can make plausible that he/she will be able to fulfil all requirements of a Director (and higher) as listed in 6.1 above. Written claim for the Membership must be made within 3 months from the date of the death. In the absence of any such claims, the Membership will be terminated.
  5. A Director (and above) must follow any additional rules or instructions communicated in writing by Oriflame from time to time.

7. COMPLAINT HANDLING PROCEDURE

Any complaint based on breaches of the Code of Ethics or Rules of Conduct shall be addressed to the local Oriflame sales organisation and/or the Managing Director of the Oriflame company operating in the country in question. The complaint handling body in each Oriflame market is lead by the Managing Director (Oriflame Code Administrator) of the local Oriflame company.

 

ONLINE POLICY

1. BACKGROUND

This policy serves to clarify how Oriflame Consultants can shape their presence on the Internet without interfering with Oriflame’s brand building activities or breaching copyright related laws, rules and agreements.

2. GENERAL

Oriflame offers its Consultants the possibility to set up Consultant Personal Homepages (PHP) as well as various other centrally provided tools to sell and promote the Oriflame products and business opportunity on the Internet. These applications are today the only approved digital tools where the Consultants can offer products for sale as well as displaying images and logotypes for which Oriflame is the rights owner.

Consultants are also allowed to host websites on which they communicate around Oriflame, its products and opportunity as long as it is clearly stated that these are not official Oriflame sites. At all times it must be transparent who is behind the site and relevant contact details must be visible.The Consultant should communicate in her own words and may only quote Oriflame texts by clearly referring to the source.

A Consultant may not build e-commerce sites on which Oriflame products are sold or otherwise conduct e-commerce outside of the approved Oriflame applications.

3. DOMAIN NAME

Consultants may not register domain names containing the word “oriflame”. The Consultant shall not register a social media page with name and picture that can mislead the consumer to believe that the page is an official Oriflame page/group.:
- A social media (e.g. Facebook, VKontakte) group name and picture shall clearly state that it is operated by an individual, e.g. “Anna’s Oriflame Team” with Anna’s own image.
- A social media page, group name shall not be named e.g.“Oriflame Casablanca” with an official Oriflame image e.g. Oriflame logo, Oriflame images.

4. DISCLAIMER

Consultants that host websites of their own and mention that they are part of Oriflame must make sure to clearly publish information that they are either a) Independent Sales Consultants for Oriflame b) Independent Oriflame Consultants, or c) Independent Oriflame Beauty Consultants (it must be locally verified that the terms are same as in SP Leaders edition). This information must be published clearly on the start page as well as under a disclaimer that is visible on all pages of the website. Name and contact information should be available on the website or in the account information for a social media page. If a Consultant has a private website without Oriflame
affiliation this policy is of course void.

5. CONTENT & REFERENCES TO ORIFLAME

No content is to be copied from the official Oriflame website and published under own name. If a Consultant links official Oriflame content to his/her own site from an Oriflameowned domain this must be clearly stated.

6. IMAGES

A Consultant may not take still or moving image material from an official Oriflame site and publish on his or her own site. All image material is copyright protected, and Oriflame has acquired the rights to use it. These rights are not extended to Consultants.
- Moving images; videos etc: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.
- Images of models or persons: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.
- Images of Oriflame products: May be used with our without sharing function as long as the source site is mentioned in a visible and unambiguous way (for example: “source: www.oriflame.com 2012”).

Any claims from a 3rd party that may be addressed to Oriflame will be transferred to the Consultant.

7. THE ORIFLAME LOGO

The Oriflame logo may be used in the formats that can be found on official Oriflame websites. The logo may not be altered or animated and can only be used as page header or footer, as well as in email signatures in its original format.

8. SOCIAL MEDIA SHARING

Oriflame encourages presence on blogs, social networking sites and similar. Consultants are encouraged to blog and leave comments about Oriflame products where they deem it appropriate, but must adhere to the Code of Ethics’ section 1.3 above re product claims. To as large an extent as possible we recommend that the Consultant uses the sharing functions provided by Oriflame in order to secure correct display and source information.

9. SEARCH ENGINE MARKETING

Consultants may conduct search engine marketing, such as Google Adwords, if the Oriflame rules re online presence are followed. In addition,
- the ad must clearly indicate that it was created by an Independent Consultant,
- the heading should not give an impression that it is an official or in any way endorsed ad by Oriflame, and
- it is prohibited to use “Oriflame” as a keyword.
Please take into consideration that each buyer of e.g. Adwords is solely responsible for any infringement against any other brand owner.